Are you already in the car and looking for the key? Or are you still wondering which tariff is right for you? You can find the answers to many questions about car sharing with cambio here.

Do you have specific questions about our e-cars? You can find the answers here.

Are you interested in the smumo free-floating service? Here you can find our FAQ about smumo.

Around the car

If the booked car is not at the cambio station, what should I do?

How do I open a cambio car?

Where can I find the car keys?

What do I need to bear in mind when I pick up the cambio car?

What does the notice in some cambio cars "Rückwärtsgang bitte nur einlegen, wenn das Auto steht" mean?

Am I allowed to smoke in the cambio car?

Can I take my pet with me?

Registration

Am I able to use a cambio car for a single trip without registering?

Who is eligible to drive with cambio?

How can I register at cambio?

Features

What is the logbook?

Are automatic transmission vehicles available in the cambio fleet?

Is there a child seat available in the cambio car?

Do cambio cars come equipped with snow chains?

Do cambio cars have winter tyres?

If I can't pair my smartphone via Bluetooth, how can I resolve the issue?

Booking

How do I book a cambio car?

How soon after registering can I book a cambio car?

Will I receive a booking confirmation?

Is it possible to select a specific vehicle model I want to book?

Is it possible to reserve a cambio car for an extended period of time?

Is it possible to extend, shorten, or cancel a booking?

Is it possible to do one-way trips with a cambio car?

How far in advance can I make a booking for a cambio car?

What do I need to bear in mind when I pick up the cambio car?

App

What is the cambio app?

Where do I get the cambio app?

Fleet

What car categories does cambio provide?

If I've booked a hybrid car, what do I need to consider?

What do I need to consider with electric cars?

What are the measurements of vans, estate cars and high-roof estate cars?

car sharing partner

I am registered with cambio. Can I also access the fleets of other car sharing providers?

Can I also use cambio in another city?

Driving

How can I register additional drivers?

What does authorised driver mean?

Can a person who is not registered with cambio also drive the cambio car?

Can I use cambio as a new driver?

Can I use cambio even if I am 17 years old?

Which type of driving license does cambio accept?

My driver's license is expiring soon. What steps do I need to take?

Lost and found

I seem to have left an item in the car. What should I do?

If I've found lost property in my cambio car, what should I do next?

My details & contract

I can't log in to the my cambio portal. What do I have to do?

After registering on the my cambio portal, I am prompted to accept cookies. What exactly are cookies?

I have forgotten my PIN. What do I do now?

How can I switch my tariff?

How do I receive and settle my invoice with cambio?

How can I terminate my contract?

Where can I change my contact details?

How can I obtain a cambio card?

How can I view the CO2 emissions of my journeys?

What is the credit limit?

How can I buy credit?

Parking

Can I park the cambio car anywhere?

What is a parking zone?

What do I do if the car park at the cambio station is occupied?

Can I also use residents' parking zones with the cambio car?

Do I have to take a parking ticket?

Prices & Fees

Do I need to pay a registration fee?

How much does a booking cost?

What happens if I return the cambio car late?

Can I return the cambio car earlier than planned?

How can I view the cost of a specific journey?

What is the adaptation?

How do I know which tariff is right for me?

How does the process work regarding a speeding ticket?

Fuelling & charging

Do I have to pay for the petrol myself?

When do I have to refuel?

Where can I find the refuelling PIN?

What happens when petrol prices rise?

What do I need to consider with electric cars?

What does the AdBlue error message on the display mean?

Holidays & Abroad

Am I permitted to travel abroad with the cambio car?

Am I allowed to go on holiday with the cambio car?

Am I allowed to use toll roads?

I'm traveling abroad and require an additional high-visibility waistcoat. Where can I obtain one?

If I need the car license plate number in advance to book a ferry or car train, what should I do?

Insurance & Claims

How do I do the damage check before starting the journey?

What are the steps I need to take in case of an accident?

What is a Safety Pack and how can I get it?

How high is the personal excess in case of an accident?

How are cambio cars insured?

Do I have to pay for repairs myself?

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