Booking, Changes, Cancellation
| via app or on the website | Free of charge |
| by telephone booking service | 1,00 € per call |
| free-floating vehicle not taken over within the reservation period (GTC 7.1.) | 20 minutes of time price |
Cancellation rule
| More than 24 hours before start of booking | Free of charge |
| Less than 24 hours before start of booking | 50% of the time price |
Fairplay**
| Parking zone vehicle parked in the tolerance zone (GTC 6.5) | 3,00 €* |
| Less than 1/4 tank left for the following customer (GTC 6.4. and 7.3.2.) Use of premium fuel | 10,00 €* |
| Technician service or special cleaning needed, if caused by customer (GTC 6.,7. and 15.) | per hour 50,00 €* |
| Vehicle not returned as per agreement (GTC 6., 7. and 15.) e. g. window open, unlocked, parking place barrier not raised, applicable additional technican service and damages | 50,00 €* |
| vehicle left outside the parking and tolerance zone, applicable additional technican service and damages (GTC 6.5. and 7.3.) | 50,00 €* |
| Travelling without booking (GTC 6., 7. and 15.) | 50,00 €* |
| Travelling without doing a damage check (GTC 8.) | 250,00 €* |
| Entrusting car to unauthorized person (GTC 2.3.3.) | 250,00 €* |
| Driving without a driving licence (GTC 2.3.2.) | 250,00 €* |
Fees**
| Direct devit not honoured, plus bank fees (GTC 15. und 20.) | 5,00 €* |
| Reminder fees (GTC 15. and 20.) | 2,00 €* |
| Processing of fines and administrative offences | 15,00 €* |
| Address search (information not provided GTC 15. and 22.) | 10,00 €* |
| cambio Card/replacement (GTC 5. and 15.) | 10,00 €* |
| Replacement cost will be charged for the loss of the charging cable of an electric car | max. 500,00 €* |
| Late fee per affected booking (GTC 6.3.4. and 15.) | 15,00 €* |
| Late return fee (GTC 6.3.4. and 15.) | 40,00 € + double time price* |
credit
| compensation credit (GTC 6.3.2., 6.3.3. und 14.3.) | 15,00 €* |
| Pick up vehicle from the tolerance zone | 3,00 € |
| Pick up vehicle outside from the parking and tolerance zone | 6,00 € |
Cancellation
In the event of cancellation, the costs of the telephone booking fee remain in effect. Retroactive cancellations are not possible.
Late return fee
Please extend your booking in good time (i.e. BEFORE the end of your booking). If you only extend after the end of your booking or do not extend at all, you will pay an increased late return fee plus double time price. You avoid fees if you book generously. Unused remaining time will be automatically cancelled if you return early and charged at 50% of the time price.
Compensation credit
If your booked cambio car is not available at the start of the booking, we will try to book a replacement vehicle of at least the same value at the same station or pay for a taxi transfer to a replacement vehicle at another location. If cambio is unable to arrange a replacement vehicle within a reasonable period of time, you will be entitled to a compensation credit. If you can actually prove a higher loss, you are entitled to compensation up to a maximum of 50 euros.
If you cause damage with your cambio car, you will have to pay part of the costs yourself (excess). You can reduce the excess with our security package SiPack.
| Excess per claim | 1.800 Euro* |
| Excess per claim with security pack SiPack mit Sicherheitspaket SiPack | 300 Euro* |
| SiPack security package costs per driving authorisation and year | 60 Euro |
The SiPack is an independent contract. The SiPack is concluded for a period of 12 months and is automatically extended if the SiPack is not cancelled before the end of the term. The cancellation period is one month from the second year of the contract. The amount is due at the start of a new contract year and is refunded pro rata from the 13th month of the contract. The SiPack is concluded per driving authorisation.
cambio reserves the right to make reasonable changes to the costs of the security package and the amount of the excess to compensate for cost increases after the end of the first year of the contract instead of cancelling the contract. These changes will be offered to the customer in text form or electronically at least 6 weeks before they come into effect, emphasising the changes. In this case, the customer has the right to cancel the contract without notice within 4 weeks of receiving notification of the change. This right is expressly referred to in the notification of change.