Booking, Changes, Cancellation
| via app or on the website | Free of charge |
| by telephone booking service | 1,00 € per call |
| free-floating vehicle not taken over within the reservation period (GTC 7.1.) | 20 minutes of booked time |
Cancellation rule
| More than 24 hours before start of booking | Free of charge* |
| Less than 24 hours before start of booking | 50% of the booked price* |
Fairplay***
| Parking zone vehicle parked in the tolerance zone (GTC 6.5) | 3,00 €** |
| Less than 1/4 tank left for the following customer (GTC 6.4.1. and 7.3.2.) Use of premium fuel | 10,00 €** |
| Technician service or special cleaning needed, if caused by customer (GTC 6.,7. and 15.) | per hour 50,00 €** |
| Vehicle not returned as per agreement (GTC 6., 7. and 15.) e. g. window open, unlocked, parking place barrier not raised, applicable additional technican service and damages | 50,00 €** |
| vehicle left outside the parking and tolerance zone, applicable additional technican service and damages (GTC section 7.3.) | 50,00 €** |
| Travelling without booking (GTC 6., 7. and 15.) | 50,00 €** |
| Travelling without doing a damage check (GTC 8.) | 250,00 €** |
| Entrusting car to unauthorized person (GTC 2.3.3.) | 250,00 €** |
| Driving without a driving licence (GTC 2.3.3. and 15.) | 250,00 €** |
Fees***
| Direct devit not honoured, plus bank fees (GTC 15. und 20.) | 5,00 €** |
| Reminder fees (GTC 15. and 20.) | 2,00 €** |
| Processing of fines and administrative offences | 15,00 €** |
| Address search (information not provided GTC 15. and 22.) | 10,00 €** |
| cambio Card/replacement (GTC 5. and 15.) | 10,00 €** |
| Replacement cost will be charged for the loss of the charging cable of an electric car | max. 500,00 €** |
| Late fee per affected booking (GTC 6.3.4. and 15.) | 15,00 €** |
| Late return fee (GTC 6.3.4. and 15.) | 40,00 €** |
*The telephone booking fee remains the same. Retroactive cancellations are not possible.
**There is no VAT on this amount. All other amounts include applicable VAT.
*** The following lump sum for damages is due if you are at fault, unless, you prove that cambio has suffered no damage or significantly less damage.