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Frequently Asked Questions

Driving

When can I pick up my car?

Any time you like ...

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Do I have to pick up my car on the dot?

You can - but you don't have to ...

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How do I get my car key?

By using your cambioCard ...

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Can I start straight away?

Yes - but please check the car for damage first ...

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Which cars can I book? Which features are available?

All cars are new vehicles, not older than 3-4 years ...

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What about hands-free Bluetooth kits?

They are available in all new five-door Ford Fiesta ...

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Do I need to refuel the car each time I use it?

No, but the tank should be 1/4 full when you return it ...

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What about insurance?

Fully comprehensive insurance and breakdown cover ...

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Do I have to clean the car?

Please take away your rubbish at the end of the trip ...

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How much do I have to pay in case of an accident?

Nothing if wasn't your fault! Otherwise between €200
and €1,000 depending on a few factors ...

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What if the car isn't clean before I start?

Book another car or use a car wash at our expense ...

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Can I let someone else drive?

Yes, as long as you remain in the car and ...

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Is smoking allowed in cambio cars?

No! All cambio cars are "No Smoking Areas" ...

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Do I have to pay for fuel myself?

No, we take care of that ...

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Can I take my pet in the car?

Remember that some users are allergic to pet hairs ...

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Can I drive abroad with cambio?

Not all countries are covered by our insurance ...

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How do you calculate prices for journeys abroad?

You pay the fuel - we will charge you less ...

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What happens if I'm late?

Call our call centre BEFORE your reservation expires...

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What if the car I've booked is not available?

Call us - we will book another car for you ...

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What if the parking bay is occupied when I return?

Look for a common parking space and call us ...

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Can I return the car to a different location?

Only when using a Hertz rental car ...

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What documents are in the car?

Driver reports, fuel card, logbook, registration ...

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What do I do if the car breaks down?

Breakdown information is inside the logbook ...

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What happens in the case of an accident?

Stay calm, call the police and our reservation service ...

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What if I lose my cambioCard?

Call our reservation service straight away ...

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What if I forget my PIN?

Please call your local cambio office ...

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Can I drive CarSharing cars from other cities too?

Yes, in all cambio-cities and also elsewhere ...

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Are the prices in Belgium the same as in Germany?

Not entirely, since VAT and car costs differ ...

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