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Frequently Asked Questions

I want to become a customer - what do I have to do?

The fastest way to join is to register online at Join now. The contract will be valid after signing it at your local cambio office when you collect your personal cambioCard.

If you prefer the classic "paper-based" way:
Download the "application form cambioCard" for "your city" under Info Download), fill in the form and send it back to us.

Please note that you need to sign the form three times:
- for direct debiting (down to the left),
- for the contract itself (down to the right) and
- for the SCHUFA consent form (on the reverse).

You can send the form by post or by fax (front and back pages) to your local cambio office. Please find the fax number under Contact).

As soon as your chip card is available, we will get in touch with you so that you can collect it at the next "induction meeting". Click on Contact to see where and when the next meeting will take place. Don't forget to bring your ID card and your driving licence along with you.