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Service fees & billing
Change of tariff
| One change of tariff per year | free |
| second change of tariff within the same year | €15,00 |
Booking, Changes, Cancellation
| via app or internet | Free of charge |
| by telephone booking service | € 1.00 per call |
| Use of a free-floating vehicle not commenced within the reservation period (GTC7.1.) | € 0.50 |
Cancellation rule
| More than 24 hours before start of booking * | Free of charge |
| Less than 24 hours before start of booking * | 35% of the time price |
Fairplay
| Less than 1/4 tank left for the following customer ** (for tanking rules, see handbook) Use of premium fuel ** |
€5,00 |
| Technician service or special cleaning needed, if caused by customer (Terms and Conditions no. 13. and 17.) |
€30,00 per hour |
| Vehicle not returned as per agreement
(Terms and conditions no. 13. and 17.) e. g. window open, unlocked, parking place barrier not raised, vehicle left outside the parking and tolerance zone, applicable additional technican service and damages**
Travelling without booking |
€50,00 |
| Travelling without doing a damage check
(Terms and conditions no 9.1.)** Entrusting car to unauthorized person (Terms and conditions no. 3. and 17.)** |
€250,00 |
Fees
| Direct devit not honoured, plus bank fees
(Terms and conditions no. 22.)**
Dunning fees |
€5,00 |
| Address search (information not provided) Terms and conditions no. 24.1.**
Loss, damage replacement of a cambio card |
€10,00 |
| Replacement cost will be charged for the loss of the charging cable of an E-Mobil. | max. €750,00 |
| Late fee per affected booking** | €15,00 |
| Late return fee** | €40,00 + twice the time price |
| * | The telephone booking fee remains the same. Retroactive cancellations are not possible. |
| ** | There is no VAT on this amount. All other amounts include applicable VAT. Late fee (Terms and conditions no. 8.2. f.)** |